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When integrating Business Central to D365 Sales (CRM) the automatic creation of Customers can only use a single template to populate fields in Business Central (Specified in the Table Config Template Code).

In a majority of scenarios this isn't usable. It would make sense to be able to set up a table of conditions/filters that determine which template to use. A default could be set (or not) when no conditions are met.

For instance, in GB if we are creating a customer with a GB Country Code then we would want to use a template with a domestic General & VAT Posting Group and a blank Currency Code.

If we are creating a Customer for France/Germany/Spain etc we would want to use a template with different Posting Groups and set the Currency Code to EUR.
Category: Sales
STATUS DETAILS
Completed
Ideas Administrator

Thank you for your valuable feedback. We have decided to deliver this idea and make it available with Business Central 2024 release wave 2.  

Learn more about what's new and planned for Auto-apply templates when you synchronize data with Dataverse in the release plan here: https://learn.microsoft.com/en-us/dynamics365/release-plan/2024wave2/smb/dynamics365-business-central/auto-apply-templates-when-synchronize-data-dataverse

Your help was greatly appreciated,  
Business Central Team

Comments

S

(As I can't edit: I read your post as a Config. Template request, when I can see it is Interface you were using as an example... either way, they both will massively benefit from this Idea 👍)

Category: Sales

S

Agreed. It should be a record level decision. You should be able to populate the Config. Template on the Item, Customer, Vendor, etc in RapidStart and that is applied on insert (allowing for overrides where needed). You 'can' populate the RapidStart based on VLOOKUPs, etc but that's not really easy.This request also applies to using the CRM / D365 Interface. I'd imagine creating separate Integration Tables just to achieve the right defaults for the different customer types (if your example were an Interface requirement to CE) is REALLY inefficient (quite unworkable from an ongoing maintenance perspective).

Category: Sales