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When an activity, such as an email, is auto captured in CRM and presented to the user as a possible activity to track, there is no way for the user to discard the suggested track. The email may be something the user doesn't want to track in CRM, but they still want to keep the email in CRM. It will be very easy for the activity pane in CRM to quickly fill up with activities to be tracked. I appreciate it's possible to filter these activities out of the list of activities, but it should be possible to remove one permanently.

Category: Auto Capture
STATUS DETAILS
New