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When an activity, such as an email, is auto captured in CRM and presented to the user as a possible activity to track, there is no way for the user to discard the suggested track. The email may be something the user doesn't want to track in CRM, but they still want to keep the email in CRM. It will be very easy for the activity pane in CRM to quickly fill up with activities to be tracked. I appreciate it's possible to filter these activities out of the list of activities, but it should be possible to remove one permanently.
STATUS DETAILS
Completed
Administrator on 6/25/2020 9:24:12 AM
Hi David,
Thank you for your idea.
With Premium auto capture, now in public preview, you can delete captured activities so they wouldn't show at all.
In addition emails are tracked on a per email basis so that by saving a captured email, future communicaion will not get automatically tracked.
Looking forward to hear your feedback and ideas in the future.