Items purchased in-store should be linked for the call center. This would allow our call center to better support our store employees when questions arise. This would also allow our customers to purchase items in-store and then send returns to the main warehouse and allow linked returns to be processed by the call center. Currently, some sales are eligible for return through the call center while others not. The sales orders that are eligible for linked refunds on the call center are 'Customer orders' that are created at the POS. These are usually shipped to the customer or pickup in store orders. The sales orders that aren't eligible for linked refunds, are sales orders that were created through the statement posting process for Cash-and-carry transactions. These are transaction that were purchased in store.