5
I'd like a setting that makes it possible to pick from a pick workstream even though my capacity is reached.

There could be several situations where I for some reason have some time over and can do a quick case/other conversation type but for now the system blocks me and tells me that my capacity as at maximum.
STATUS DETAILS
Needs Votes
Ideas Administrator

Thank you for your feedback. Currently this is not in our roadmap; however, we are tracking it and if we get more feedback and votes, we may consider it in the future. 

 

Regards, 

Product Manager,

Microsoft