Currently, the Customer Service chat widget in Dynamics 365 offers limited flexibility—it can only be closed, minimized, or set to a fixed size. However, many clients would benefit from the ability to maximize the chat widget for improved visibility and user experience.

Unfortunately, there are no built-in settings to control maximization or minimization behavior. Users can only configure the widget’s dimensions, which restricts customization.

To achieve a maximizable chat experience, users must currently resort to developing a custom chat widget using code, which can prove to be challenging for those without web development expertise.

Related documentation: https://learn.microsoft.com/en-us/dynamics365/customer-service/develop/develop-live-chat-widget

Introducing a maximization setting in the Copilot Service Admin Center (CSAC) would empower users with greater control over the chat interface, enhance accessibility, and ultimately help organizations deliver more tailored and effective customer service experiences.