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In RTC there was a possibility to use Mail Merge in order to define Word attachment for Interaction Templates by selecting needed fields.
This possibility is gone with Web Client but the replacement is highly desired.
STATUS DETAILS
Declined
Ideas Administrator

Thank you for reaching out. Your suggestion seems to be a duplicate of the following suggestion: 
https://experience.dynamics.com/ideas/idea/?ideaid=664ead58-b068-e911-b047-0003ff68e28a

 
Please add your valuable votes and comments to the suggestion above instead.
 
Sincerely,
Andrei Panko
PM, Microsoft