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When creating a case category of the type Collections, a default Service Level agreement is selected. When a user creates a case of this category, the default SLA is not filled. The user is also not able to fill in the SLA on this case.

Category: Case Management
STATUS DETAILS
Needs Votes
Ideas Administrator

Thank you for your feedback.

Currently this is not in our roadmap; however, we are tracking it. This was an original design decision to treat collection cases differently and we have significant implications involved in changing the data model and functionality that currently treats collection cases differently.

Sincerely,

Ryan Sandness

 

Comments

R

Hopefully this gets resolved soon.

Category: Case Management

R

Looks more like a bug then an idea imo ...

Category: Case Management

R

Seems an obvious bug fix to me

Category: Case Management