When creating a case category of the type Collections, a default Service Level agreement is selected. When a user creates a case of this category, the default SLA is not filled. The user is also not able to fill in the SLA on this case.
Comments
Hopefully this gets resolved soon.
Category: Case Management
Looks more like a bug then an idea imo ...
Category: Case Management
Seems an obvious bug fix to me
Category: Case Management
Administrator on 4/1/2020 5:25:45 PM
Thank you for your feedback.
Currently this is not in our roadmap; however, we are tracking it. This was an original design decision to treat collection cases differently and we have significant implications involved in changing the data model and functionality that currently treats collection cases differently.
Sincerely,
Ryan Sandness