When tracking an e-mail from within Outlook, the from e-mail address is matched unexpectedtly to a user record.
The match is unexpected because the from address on the e-mail does not match the Primary E-mail on the user record but it does match the Windows Live ID field.
Tracking e-mails should not match on the Windows Live ID field.
Note: The CRM database was migrated from OnLine to OnPremise.
Comments
Hello Feridun, Can you provide more details on how you are experiencing this issue? Thank you, Jonathan Randall Microsoft Dynamics CRM Support
Category: Account, Contact, Calendar and Activity Management
Administrator
Thank you for submitting your idea to our ideas portal. We appreciate your contribution and the time you took to share it with us. We have shipped many enhancements since this idea was posted and it is likely that it has been resolved. If not, kindly reopen. Thank you again for your continued support.