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Sometime the SLA tracking fails to generate in the new UI model. However there is no way to create the instance manually after the Case is created to retroactively create what the system failed to generate. Adding a manual creation route to fix these instances would be a huge benefit. Having a tool that is just expected to work and can't be maintenance by an admin to correct automated issues is incomplete at best.
STATUS DETAILS
Needs Votes
Administrator on 8/1/2023 6:19:48 AM
Thank you for your feedback.
Currently this is not in our roadmap; however, we are tracking it and if we get more feedback and votes, we may consider it in the future.
Sincerely,
Microsoft Dynamics Customer Service Team