2
Sometime the SLA tracking fails to generate in the new UI model. However there is no way to create the instance manually after the Case is created to retroactively create what the system failed to generate. Adding a manual creation route to fix these instances would be a huge benefit. Having a tool that is just expected to work and can't be maintenance by an admin to correct automated issues is incomplete at best.
Category: Routing/ SLA
STATUS DETAILS
Needs Votes