This idea is not specifically related to CS.

It is often asked to hide ALL ribbon buttons for Customer Service Agents, except those that are specific to their workflows. This capability partially exists by updating the Ribbon xml. However, hiding all or multiple buttons based on security roles using Jscript or Ribbon xml can cause extra load times or add to developer complexity. Also, with new UCI introduced additional buttons now appear (Open Dashboard, Show Chart, etc.. ) that cannot be hidden by Ribbon xml updates.

Recommendation: CS Agents need clean navigation options, so more time can be spent on solving customer issues. Configurable option should be available on Form/View/Entity customizations
Category: Routing/ SLA
Needs Votes