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Support topic generation based on case titles in Japanese

Keiji Inoue on 7/29/2019 5:57:41 AM

We have lots of prospect customers for D365 Customer Service Insights in Japan.It is super important for our digital transformation of contact center business units. I hope that Japanese will be supported for “Support topic generation based on case titles” feature. Best regards,

Category: Customer Service Insights – BI Analytics
STATUS DETAILS
Completed
Ideas Administrator

Administrator on 5/15/2023 5:33:12 AM

Thanks for the suggestion! We have shipped support for a Japanese language model, along with Italian, Portuguese and Simplified Chinese, more details here: Improved support for topic generation for non-English case titles. Please try it out and share any feedback on our forums: https://aka.ms/csicommunity.

Sincerely,
Customer Service Insights team

Comments

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RE: Support topic generation based on case titles in Japanese

Keiji Inoue on 8/13/2019 4:15:55 AM

Thank you for supporting Japanese in general model in Public Preview.
"Japanese" language-specific model is still needed.

Best regards,

Category: Customer Service Insights – BI Analytics