When we do cash and carry return transaction in POS, we can set up info codes for its return channel and return reason. When we do customer order return transaction, we have the return reason for the sales order, but we cannot put in the return channel.

Definition of return channel: The original sales channel for the return item. This tells us where the return comes from, and how it is impacting the store business.

Customer order enable lots of business opportunity. Together with cash and carry transaction, we can have these sales channels per sales line:
• Buy in store, carry out from store (cash and carry)
• Buy in store, pick up from store
• Buy in store, pick up from another store
• Buy online, pick up in store
• Buy in store, ship from ecomm warehouse (OMNI order)
• Buy in store, ship from another store
• Buy online, ship from store
• Return of all the above transactions
• Return ecomm order (buy online, ship from ecomm warehouse)

We will need to identify those different original sales channels for the return, because they all have different financial impact, and business impact. It will be great if we can use the info code (the same as cash and carry transaction) to mark those different types. Thank you.