24
S

Limitation: SharePoint Articles Not Supported When Knowledge Management Agent Is Enabled

Sailaja Peram on 8/12/2025 5:38:02 PM
  1. For Ask A Question to use CRM Knowledge Articles & SharePoint documents, it requires the knowledge source configuration Copilot Studio option
  2. Customer Knowledge Management Agent requires knowledge base articles only. It cannot have Copilot Studio selected as the ask a question knowledge source.

  

Therefore, Ask A Question cannot have Sharepoint articles if the Knowledge Management Agent is in use.

Category: Knowledge Management
STATUS DETAILS
New

Comments

S

S

RE: Limitation: SharePoint Articles Not Supported When Knowledge Management Agent Is Enabled

Marc Caille on 8/12/2025 7:53:29 PM

This impacted our environment. The conflict prevents us from implementing the new Customer Knowledge Management Agent without sacrificing the SharePoint articles functionality in Copilot Chat's Ask A Question feature. We're looking for a resolution that enables us to deploy the new agent while preserving our existing SharePoint knowledge source capabilities.

Category: Knowledge Management