20
Would like the capability to use @ mentions in CRM Notes and Activities field to notify team members or tag team members
STATUS DETAILS
Needs Votes
Ideas Administrator

Thank you for your feedback.

Currently this is not in our roadmap; however, we are tracking it and if we get more feedback and votes, we may consider it in the future.

Sincerely,

PM,

Microsoft.

Comments

R

Certain organizations will not approve Microsoft Teams as a secure and viable solution. Currently the only alternative for members of those organizations is to @mention a huge number of users in every single post (including all replies) they make. It ultimately dissuades users from embracing Dynamics as a solution because generic e-mails remain significantly more efficient for larger teams. This is a bigger enabler than the votes indicate.

Category: Customer Service (Routing, SLA)