Microsoft Dynamics 365
Vamsi Kiran Korlepara (administrator)
on 5/14/2019 8:53:07 AM
Thank you for your feedback.
Currently this is not in our roadmap; however, we are tracking it and if we get more feedback and votes, we may consider it in the future.
Certain organizations will not approve Microsoft Teams as a secure and viable solution. Currently the only alternative for members of those organizations is to @mention a huge number of users in every single post (including all replies) they make. It ultimately dissuades users from embracing Dynamics as a solution because generic e-mails remain significantly more efficient for larger teams. This is a bigger enabler than the votes indicate.
Customer Service (Routing, SLA)