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Call Intelligence for Customer Service Insights

Mario Cro on 9/20/2019 10:14:21 AM

Hi, Call Intelligence feature available in Dynamics 365 Sales Insight could have a good implementation also from a Customer Service point of view, to help manager in understanding how agents manage incoming calls.

Category: Customer Service Insights – BI Analytics
STATUS DETAILS
Completed
Ideas Administrator

Administrator on 5/15/2023 5:33:45 AM

Thanks for the suggestion! We've released a preview version of the call insights into Customer Service Insights, please take a look and provide feedback as we continue to improve it towards GA: https://docs.microsoft.com/dynamics365/ai/customer-service-insights/ci-overview

Sincerely,
CS Insights team