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In many business scenarios, users need to cancel a customer invoice due to billing or accounting errors, but without reopening the associated packing slip.

Currently, in standard D365 Finance & Supply Chain Management, when canceling a posted invoice, the system automatically affects the packing slip — reversing the shipment — even when there is no physical change to the delivered goods.

This creates unnecessary operational complexity and confusion in logistics tracking, especially when:

  • The goods were already physically delivered and must remain “Delivered”.
  • The cancellation is purely financial (for example, incorrect price, wrong tax code, or invoice issued on the wrong date).

Requested enhancement:

Add an option (parameter or dialog checkbox) to:

“Cancel posted invoice only — do not reopen or reverse packing slip.”

The system should then:

  • Create the reversal (credit note) for the invoice only.
  • Keep the delivery status unchanged (Delivered).
  • Prevent re-processing of the shipment.

Business impact:

This feature will improve audit control, simplify accounting corrections, and align with real-world logistics flows where financial and physical processes are decoupled.

STATUS DETAILS
New

Comments

A

That's a great idea which is so in demand among our customers.

Category: Accounts Receivable

A

Strong support. This request comes up frequently with customers.

Category: Accounts Receivable

A

Many customers asked for this function. SAP has it. It is a big disadvantage when we are in presale process.

Category: Accounts Receivable