In many business scenarios, users need to cancel a customer invoice due to billing or accounting errors, but without reopening the associated packing slip.
Currently, in standard D365 Finance & Supply Chain Management, when canceling a posted invoice, the system automatically affects the packing slip — reversing the shipment — even when there is no physical change to the delivered goods.
This creates unnecessary operational complexity and confusion in logistics tracking, especially when:
- The goods were already physically delivered and must remain “Delivered”.
- The cancellation is purely financial (for example, incorrect price, wrong tax code, or invoice issued on the wrong date).
Requested enhancement:
Add an option (parameter or dialog checkbox) to:
“Cancel posted invoice only — do not reopen or reverse packing slip.”
The system should then:
- Create the reversal (credit note) for the invoice only.
- Keep the delivery status unchanged (Delivered).
- Prevent re-processing of the shipment.
Business impact:
This feature will improve audit control, simplify accounting corrections, and align with real-world logistics flows where financial and physical processes are decoupled.
Comments
That's a great idea which is so in demand among our customers.
Category: Accounts Receivable
Strong support. This request comes up frequently with customers.
Category: Accounts Receivable
Many customers asked for this function. SAP has it. It is a big disadvantage when we are in presale process.
Category: Accounts Receivable
