Maintenance workers are routinely pulled aside to investigate/fix machine issues. When they create the work order in the asset management app there is no way for them to assign the work order to themselves. They are required to go to D365FO and dispatch the work order to themselves before the work order will appear in their list on the mobile app.
Comments
Agreed It would be really nice to be able to control who the work was assigned to. It is hard to control from the schedule function when creating the workorder on the app, who the workorder goes to. The worker creating the workorder might need it to be able to fix the problem right away and not go trough a planner first.
Category: Asset Management