On the Omnichannel Historical Analytics dashboard, there are several metrics for minutes and seconds that show in a format that is not immediately usable.

For example. Average Session Time (min) might show as 3.5 when it means 3 minutes and 30 seconds. So the user has to do the calculation to work out what the .5 of a minute means.

The suggestion is to change the format of the minute metrics on the Omnichannel Historical Analytics Dashboard so that they are formatted as 00:03.30 

This would save the user from initially thinking that 3.5 means 3 minutes and 50 seconds (but then they spot that some of the metrics show 3.9 and they realise that 3 minutes and 90 sections is not a thing!) and then having to do the calculation to work out what .9 of a minute is to know the correct seconds.