Can relationship insights be used to measure relationship of customers regarding object as cases? from my understanding it is more specific to sales.

use case : top e-commerce site wants to prioritize customer service and response priority with actions according to customer interactions with channels such as e-mail,phone, web,chat, social etc.


they say, they receive thousands of customer cases 10.000 cases per day.

they want the case of a customer who interacts more to have a higher rank and be served first or sooner.

they want the customer with higher relationship health value to be served faster, and prioritized against other

Category: Routing/ SLA
Needs Votes
Ideas Administrator

Thank you for your feedback.

Currently this is not in our roadmap; however, we are tracking it and if we get more feedback and votes, we may consider it in the future.






It is a good idea and voted for it. It will also enrich the recommendation site as well but additionally to prioritize customer, it will additionally require some customer profitability, loyalty score etc taken into account. 

Category: Routing/ SLA