Can relationship insights be used to measure relationship of customers regarding object as cases? from my understanding it is more specific to sales.
use case : top e-commerce site wants to prioritize customer service and response priority with actions according to customer interactions with channels such as e-mail,phone, web,chat, social etc.
they say, they receive thousands of customer cases 10.000 cases per day.
they want the case of a customer who interacts more to have a higher rank and be served first or sooner.
they want the customer with higher relationship health value to be served faster, and prioritized against other