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I would like to be able to automatically save case summaries and highlights generated using Dynamics 365 Customer Service and Copilot to the case entity, and to automatically generate knowledge drafts from cases when the cases are closed.

Sakura Kabata on 8/7/2024 6:53:55 AM

Currently, there is no functionality to automatically save the case summary and highlights generated by Copilot to the case database, and no functionality to automatically generate a knowledge draft from the case when the case is closed. Adding these features would improve convenience for users.

Category: Copilot
STATUS DETAILS
New