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Real Time Marketing Email & Customer Voice Response

Renée van der Walt on 3/12/2024 3:33:23 PM

When you use a Customer Voice in a Real Time Marketing Email, the response on the Customer Voice is shown on the Contact. However, when you open Customer Voice, there you can only see Marketing Respondent. We want to be able to see the name of the Contact, like it was in Outbound Marketing.

Category: Marketing Pages, Forms, and Surveys
STATUS DETAILS
Needs Votes
Ideas Administrator

Administrator on 6/10/2024 9:27:21 AM

Thank you for your feedback. Currently this is not on our roadmap, but we are tracking it, and with more feedback and support from the community we may consider it in the future. Sincerely, Petr Jantac, Microsoft

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RE: Real Time Marketing Email & Customer Voice Response

Stijn Lieshout on 3/18/2024 3:37:33 PM

Agree. If we truly want to listen to our customers we need to know who they are in RTM too.

Category: Marketing Pages, Forms, and Surveys

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RE: Real Time Marketing Email & Customer Voice Response

Carlo Magnano on 3/18/2024 1:51:07 PM

I don't understand why this was developed different in Real Time Marketing compared to Outbound Marketing. Propcess worked perfect, now it does not. Please bring it back.

Category: Marketing Pages, Forms, and Surveys