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When replying automatically show the whole conversation history so that the one replying knows if the account addressed has talked to this person before and what was talked about and can use this information.
STATUS DETAILS
Completed
Stefan Kummer (administrator) on 1/11/2018 11:18:25 PM
Thank you for your feedback. We released this feature as part of the functionality in Conversation view for private messages and Twitter replies
Please refer to the following link for more information:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/social-engagement/posts-conversations#conversationView
Sincerely,
Stefan Kummer
PM, Microsoft