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Recommendation to disable "Enable tracking" by default for all Dynamic 365 Marketing email links.


The reason for this is that the tracking string appended to the URL (Eg, msdynttrid=oAKpxxx...) can break certain links. We have discovered this issue with zoom links, where when sending users to a Zoom webinar link via the Dynamics 365 Marketing app, the Zoom link does no load as the tracking string clashes with the Zoom link string, resulting in an empty webpage.


We have consulted with a Microsoft Support Engineer who suggested we lodge this recommendation/error here.


Any further information regarding this error would be appreciated. 


Thanks.

Category: Email
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