After applying the latest Product Update related to the December 2012 Service Update for Microsoft Dynamics CRM Online, users may notice that the lead Qualify button no longer presents the Convert Lead dialog box. A new Opportunity is being created an opened, there is no chance to get the old behavior:-(
Described in KB-Article KB 2808201 (http://support.microsoft.com/kb/2808201)
We - and much more important our customers - want this functionality back!
Comments
It's really hard to fathom why this was done. If it isn't already resolved in newer versions (we're on prem, so we're behind, obviously), you ought to devote some resources to it. It makes the lead form essentially non-workable, IMO. The gymnastics we have to do to stop this behavior from happening shouldn't really be required. It diminishes the value of Dynamics CRM immensely.
Category: Lead Management
This is a duplicate and we will be tracking the other feedback items together. Thanks
Category: Lead Management
Thank you all for the comments. This is an understandable suggestion which we are considering in our roadmap. Sincerely, Daniel Dallala PM, Microsoft
Category: Lead Management
Thank you for your feedback. This is a great suggestion, and we will consider this in our roadmap. ====================== Prashanth GanapathyRaj PM, Dynamics CRM, Microsoft ======================
Category: Lead Management
It's really hard to fathom why this was done. If it isn't already resolved in newer versions (we're on prem, so we're behind, obviously), you ought to devote some resources to it. It makes the lead form essentially non-workable, IMO. The gymnastics we have to do to stop this behavior from happening shouldn't really be required. It diminishes the value of Dynamics CRM immensely.
Category: Lead Management
This is a duplicate and we will be tracking the other feedback items together. Thanks
Category: Lead Management
Thank you all for the comments. This is an understandable suggestion which we are considering in our roadmap. Sincerely, Daniel Dallala PM, Microsoft
Category: Lead Management
Paramita Chatterjee (administrator) on 10/16/2020 8:48:58 AM
Thank you for your feedback. We released this feature as part of 2019 Release Wave 2. Please refer to the following link for more information: https://docs.microsoft.com/en-us/dynamics365/sales-enterprise/qualify-lead-convert-opportunity-sales
Sincerely,
Paramita Chatterjee
PM, Microsoft.