Currently, after enabling pre-chat survey questions this adds the text "Please answer below questions." at the top of the chat widget.

There is no way to change or customise this text. The ability to do so would be welcome, the default text "Please answer below questions." is quite blunt and not very customer friendly. It would be useful to add a toggle in the chat channel configuration to be able to override this text and enter custom text which would be more fitting with the organisations own language and tone - some organisations may also want to add some further explanation or pre-text before the user starts a chat, this would provide that opportunity.