5

When a salesperson is working a lead, they use the notes to keep track of things they have encountered with the Lead.  This could be anything from new contacts at the site, to the Mechanical contractor they have used in the past, to the current value of the contract, even equipment and vendor information.  These notes are very important and when a lead is qualified the notes do not transfer to the Account, Contact or Opportunity.  This is important information and I don't know why it was thought this information would not need to follow into the new records.  During the lead process is where the research happens.  That information should transfer at the time the Lead moves from Open to Qualified.  I've seen may blogs and posts where people have been complaining about this since 2013.

Category: General
STATUS DETAILS
Completed
Ideas Administrator

Thank you for your feedback. We released this feature as part of 2019 Release Wave 2. Please refer to the following link for more information: https://docs.microsoft.com/en-us/dynamics365/sales-enterprise/qualify-lead-convert-opportunity-sales

Sincerely,
Paramita Chatterjee
PM, Microsoft.

Comments

N

What this would really need is roll-up functionality similar to the way this works for activities. The Notes can only be associated with a single record, so there would be much discussion needed as to whether they notes should move to the Account, Contact or Opportunity when qualified. What if the Account already existed? Should the Notes trasfer to the pre-exisitng Account? Or only to the Opportunity? What about an unqualified Lead - perhaps the notes about why the Lead did not get qualified are really valuable to see on the Account, if nothing else to avoid repetition of wasted effort. If I want to go back and look at a Lead, or simply move back through the BPF to see the Lead stages, the Notes should not disappear. So the only viable approach I would see is to leave the Notes attached to the Lead but to surface them when looking at a related Account, Contact or Opportunity. This then moves the question to whether this should onyl consider the "Originating Lead" field, or whether an Account which was identified as the existing Account for a Lead should also show all lead notes. And should there be a UI option for a user to turn the rollup on or off when looking at an Account, in order to "see the wood from the trees". As an aside, I most often find people complaining about the fact that Notes don't move from Lead to Opportunity when Notes are being abused as an all-purpose placeholder instead of properly using activities - users put "Notes" about the things that came up during a phone call, or appointment instead of recording the actual activity that took place (which includes much more useful information about the time and date, the participants and so on). Sometimes this is a behavioural legacy of using some previous CRM system that makes no real distinction between things like activity types and general notes, other times it's just poor training.

Category: General

N

Good idea!

Category: General

N

Something that would be very valuable for Dynamics 365 for Sales, would be the ability for Notes to transfer over from a Lead, to an Opportunity (after the lead is qualified) I have been trying to customize this myself for a long time, but I cannot achieve this. - This would be very valuable to add to the update, and I have seen many similar requests on the Dynamics community online platform. - This also helps when the Notes contain an Attachment.

Category: General

N

Something that would be very valuable for Dynamics 365 for Sales, would be the ability for Notes to transfer over from a Lead, to an Opportunity (after the lead is qualified) I have been trying to customize this myself for a long time, but I cannot achieve this. - This would be very valuable to add to the update, and I have seen many similar requests on the Dynamics community online platform. - This also helps when the Notes contain an Attachment.

Category: General