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Currently, we are having multiple channels support if the bot is built using Bot Framework. If we can have the similar option over here that'd surely boost up Virtual Agent.
STATUS DETAILS
Completed
Administrator on 8/31/2020 4:56:35 PM
This is currently planned in our upcoming GA release in December. Stay tuned for an update on our community forum here: http://aka.ms/PowerVirtualAgentsForum.