Comments
Business Documents can be embedded in the e-invoice file for Project invoices, Sales invoices, and Collection letters. This can be achieved by adding a PDF converter in the ER configuration for the Business Document and enabling “eInvoice attachment” on the customer card.If you find this useful, please consider voting for the following idea to help improve the standard functionality—especially around invoice attachment naming and duplication handling:https://experience.dynamics.com/ideas/idea/?ideaid=3235be56-512b-f011-9d48-7c1e52960760
I agree—this doesn’t seem to make sense. Contact center agents statuses shouldn’t automatically change to Busy each time an email is assigned. Agents should continue to receive calls while tickets are being assigned. The current behavior is slowing them down, as they have to manually set themselves back to Available after each email assignment or else they don't get calls.