Comments
This feature would provide clear operational value for Customer Service teams.Today, when users need to print an email from Dynamics 365, they often have to open or download the message outside CRM and print it locally. This creates unnecessary manual steps, reduces efficiency, and breaks the continuity of working directly inside Dynamics 365.A native Print button on the email form (and ideally also in Customer Service Workspace / Copilot Service Workspace) would improve usability, save time, and simplify operational activities where a printed copy of the communication is still required
This is a critical enhancement addressing a clear inefficiency in the current process.Restarting the entire workflow for every Change Request—regardless of how minor—creates unnecessary delays, redundant approvals, and operational overhead. Most changes (e.g., quantities, dates, dimensions) do not require a full re-approval cycle.In addition, this approach results in losing the workflow history, as a new workflow instance is created each time, which impacts traceability and auditability.Allowing the workflow to resume from the current state, with re-approval only for impacted steps, would significantly improve efficiency, preserve workflow history, reduce cycle time, and enhance user experience without compromising governance.