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I confirm, as soon as I have created a blank portal in my PROD environment, the Export to PDF button appeared on the case entity.
I also enabled it in the PDF settings based on this blog post:
https://debajmecrm.com/how-to-enable-or-disable-export-to-pdf-option-for-entities-in-cds-dynamics-365-through-code/
HTH
Weirdly, this feature is available in both my DEV & TEST sandbox environments on the case entity!
But impossible to activate it on my production instance, even when the PDF Setting is set to activated... Please MS could an engineer chime in to explain why 2 of my 3 instances have this feature enabled on the case entity?
Maybe it's because I've installed a trial portal on both and not on the PROD instance?
Weirdly, this feature is available in both my sandbox environments even though I'm not using D365 for Sales (it's not even enabled in my environments!) so it seems that somehow it is possible to activate it for other entities than sales... but how?
My production environment is identical to both DEV & TEST instances but it's impossible to activate it, how is that?
When we configure CRM Client for Outlook and track records in Outlook configured in CRM we see tracking icon which helps us to understand that the record is tracked in Dynamics 365 organization.
However when we configure CRM App for Outlook, we do not see tracking icon when we track records from Outlook desktop or Outlook Web App (OWA).
This makes the user difficult to understand if the email is already tracked in CRM and have to manually check the details on each record in outlook.