0
STATUS DETAILS
Comments
A Project Sales Order and a normal Sales Order to all intents and purposes for the sales teams are exactly the same, apart from the obvious point that a Project SO is for a project. Basic functionality, which has been around for years, such as Restricted Products should be available to a Project SO. I was surprised to learn that a Project SO doesn't allow this functionality.
Hello,I hope this helps. I believe this functionality is already available in Dynamics 365 Contact Center. However, it is configured at the queue level, not at the workstream level. In the queue configuration, you can set overflow rules to redirect calls to, for example, another queue.Is this what you are trying to do?
