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STATUS DETAILS

Comments

Jason, can you please provide an update to this outage? This will cripple our users and support staff if we cannot get the breadcrumb menu back. We need to have a clear, consistent, and reliable menu path visible at all times when using Dynamics. This is a non-negotiable.

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Optimal would be to be able to control hold and queue music on queue level, not only on channel level.

It would also be great to be able to leverage some more triggers for the automated messages; e.g. a 'marketing trigger' that runs every 30 seconds, 45 seconds or 60 seconds, etc. through which customer's could announce marketing messages and offers.

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We'd also love to see a phone list option for the transfer function (not just based on Contacts and Accounts, but a standalone address book feature).

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https://learn.microsoft.com/en-us/dynamics365/customer-service/auto-close-conversation

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Short term solution is that you can use the "emergency messages" function for this (the voice and language applied on channel level will apply also here), as this will intercept any bots or automated messages in voice queues.


Cheers, Kristine

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This has since your post been adjusted so you can now make changes to the inserted/typed number wherever (although the marker keeps jumping to the end after every deletion).

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we have service industry.



please provide us solutions asap.

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in routine, we are facing same issues.


Kindly resolve it at earliest and update us.

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Yes,


We must require this functionality.


@Microsoft, kindly do needful asap.

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Expanding on this idea -


  1. Status codes are stored in a reference table
  2. Clients have a page where they can maintain their own statuses (similar to reason codes)
  3. Status codes can be tagged to filter options as appropriate or sales/shipping or purchases/receiving transactions


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