Comments
For users with this level of warehousing, if they realise there's an issue after shipping and before invoicing, they have to raise the invoice, followed either by a full return and re-order (so the customer gets a 'clean' invoice), or a return for the 'wrong' line, and send the customer an invoice they know is wrong, along with a credit. This, and the admin time that goes with it, could be avoided by allowing the shipment line to be undone.
We have encountered the same issue. This directly customer promise dates and prevents the reliable use of ATP and ATP + Issue Margin in environments where Inventory Status is used for inventory segregation. For organisations operating dedicated customer inventory models, ATP currently provides inaccurate results and cannot be trusted without manual intervention.We have raised a support call with MS, looking forward to a positive response.