Comments
Suggested Enhancement ScopeTo minimize implementation impact while maximizing flexibility, we propose:1. Organization-Wide Default Setting (Primary Requirement) Allow administrators to define a default font family and size for the Rich Text Editor across the organization. This ensures consistent formatting with minimal behavioral changes.2. Rich Text Editor Default Configuration (Optional / Advanced) Allow configuration of default font settings at the Rich Text Editor control level, enabling:Different defaults per entity (Email, Case, Knowledge Article)Different defaults per field (optional)Future extensibility without breaking existing behaviorThis approach minimizes impact while providing long-term flexibility and maintainability.
Main purpose: Enable organization-wide default house style to ensure consistent formatting, accessibility compliance, and professional communication across all emails and rich text fields.Need : reasonably high , we now have to select all communication in de edtior before sending, Go way down in the font pulldown (no first letter press support) and then select our size. Editor easily shifts back to Segoe UI 9 which is NOT our standard. Gives user the idea that de editor is working faulty