Comments
Agreed! Ideally, the ability to enter a payee name and address from the Payment Journal and post to a G/L Account rather than a Vendor account.Alternately (though both options would be better) - ability to issue a payment directly from the Purchase Invoice using a Misc. Vendor and Remit-to.
Just to add to this:The Timer Control does not observe the default Service Schedule set on the SLA.When viewing the Timer Control on a Case when the SLA has not been met until the next day or several days later the Timer Control is showing the amount of time that has elapsed from the First Response SLA to its success condition being met.However the SLA KPI Instance Active Duration shows the number of minutes taken for the criteria to be met and observes the Business Hours.