Comments
This would also allow the updates of custom fields such as Last Email Opened, Clicked, etc... This is valuable information for sales follow up. In addition, bounced emails can aid with identification of customers who may have recently changed jobs. In other words, populating contact and lead fields would help us manage our customer relationships. See what I did there?
The 'create an email' activity mentioned here is the native email activity type record (schema is email). In the customer journey, when you go to Add an Action form, we would like to see a new option under 'Activities' next to the Phone call and Task activities as they are creating native Dataverse activity records. When the user chooses to create the native email activity record (i.e. this new idea), allow users to create the email activity as closed.