Comments
Excellent idea. I always think that this loading bar could be significantly improved by simply adding more indicator, or even a simple chevron. The current banner is too static and is not a good UX. The real-time part might not be feasible, but at least we can try to make the indicator more interesting and informative to the users.
Strongly support this improvement. The current dependency on a tested and enabled User/Queue mailbox creates unnecessary friction for customer-facing scenarios where communication is primarily with external contacts.In practice, this leads to inconsistent tracking behavior and reliance on workarounds like “Reply All,” which is not always appropriate. Enabling automatic tracking based on conversation context once the initial email is tracked would align much better with user expectations and significantly improve productivity and data completeness.This would be a meaningful enhancement for real-world customer communication workflows.