Comments
Please, this is badly needed. The current work-around is to duplicate the current tab, then click the item you want. Sometimes it takes like 30 seconds for the duplicated tab to open and I forget what I was trying to click by then. This seems to be the only web-based app that does not have this functionality.
This is very needed (and should be simple) feature to add. It gives a very strong customer bad experience. Especially from customers migrating from older version. We constantly need to handle this "negative" side and hear "It supposed to be new system with improved UX". Please add this feature. It should be a quick win.
Technical Analysis: The root cause appears to be linked to the MCRBrokerCommission records generated from the POS channel. Key findings include: The MarkUpTransRecID field in these records is not populated, leading to erroneous zero values in the broker charge display methodology. A method in the Retail Call stack, specifically RetailTransactionServiceOrder::createMarkupTrans(), deletes the existing MarkupTrans record and fails to re-establish the relationship with the MCRBrokerCommission record, unlike in the Call Center order process where the record is retained.