8

Refund check processing - allow user to select a printer

Retail > Channels > Call centers > Refund check > Refund check processing > Select an order > Click on Print button in the ribbon - get the error 'Unable to find printer with path', but the checks still show as 'Sent'.

he only workaround I have found is to generate pa...

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Category: Call Center (4)

STATUS DETAILS
Completed
Ideas Administrator

We have provided a hotfix for this in the 7.2 release.  Thank you for your feedback - Holly Haines, Principal Program Manager - Dynamics 365 for Retail

 

5

Product builder items in Call center orders

Our customer sells products where we would like the product builder. They would enter these items in CallCenter/retail quotes and sales orders (so not in POS). Currently this is not supported in D365. You can enter the product, you can configure the line but retail discounts are not applied and t...

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Category: Call Center (4)

STATUS DETAILS
Completed
Ideas Administrator

The issues related in to price calculations have been addressed and should be functional on call center orders in an upcoming release.  These item types are still not supported by the POS.

 

0

Return again Price Match items

When you have performed a Price Match on a line to reduce the price of an item after the sale. Currently, if the customer tries to bring the item in to return, the system will not allow you to do this since the price was reduced based on the Price Match functionality. Can you allow for the Price ...

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Category: Call Center (4)

STATUS DETAILS
Under Review
Ideas Administrator

Thank you for the product suggestion! We will continue to monitor this idea and the votes to determine if it will be given a position in our backlog.  -Holly Haines, Principal Program Manager

0

Expand order events sales lines

include delete line and change quantity on sales order lines on the order events parameter setup

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Category: Call Center (4)

STATUS DETAILS
Under Review
Ideas Administrator

Thank you for the product suggestion! The order events area is owned by the Supply Chain product team and is not a Retail feature.  We will pass along this idea.    -Holly Haines, Principal Program Manager