20

Retail periodic discount on canceled quantities

When you cancel delivery remainder in Call center sales order this does not update retail discounts. It looks like retail pricing considers only ordered quantities and not delivery remainder. Some customers need to track quantity ordered versus quantity delivered. He or she does not delete quanti...

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2 Comments

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Category: Call Center (8)

STATUS DETAILS
Under Review
Ideas Administrator
Thanks for your feedback. We will continue to review this for consideration/prioritization within our product backlog - as this is a fundamental pricing logic process of the supply chain salestable code, it will have to be addressed by that product team before Retail can updtake it.   Holly Haines - Principal Program Manager
8

Retail periodic discounts calculated on Requested ship date

Companies often use call center functionality and retail periodic discounts to offer more complex prices and discounts to their B2B customers. In some cases the company policy requires prices and discounts calculation to be based on today's date (this is how the retail periodic discounts work now...

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0 Comments

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Category: Call Center (8)

STATUS DETAILS
New
8

Payment Reference from Call Center Module

The Payment Reference is a key field that very often used to record information relating to the payment instrument being recorded in D365. For instance, • In the case of Outgoing Payment, the field is used to capture any of the following (a) check number; (b) Wire transfer reference; or (...

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2 Comments

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Category: Call Center (8)

STATUS DETAILS
New
8

Refund check processing - allow user to select a printer

Retail > Channels > Call centers > Refund check > Refund check processing > Select an order > Click on Print button in the ribbon - get the error 'Unable to find printer with path', but the checks still show as 'Sent'.

he only workaround I have found is to generate pa...

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0 Comments

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Category: Call Center (8)

STATUS DETAILS
Completed
Ideas Administrator

We have provided a hotfix for this in the 7.2 release.  Thank you for your feedback - Holly Haines, Principal Program Manager - Dynamics 365 for Retail

 

5

Product builder items in Call center orders

Our customer sells products where we would like the product builder. They would enter these items in CallCenter/retail quotes and sales orders (so not in POS). Currently this is not supported in D365. You can enter the product, you can configure the line but retail discounts are not applied and t...

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0 Comments

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Category: Call Center (8)

STATUS DETAILS
Completed
Ideas Administrator

The issues related in to price calculations have been addressed and should be functional on call center orders in an upcoming release.  These item types are still not supported by the POS.

 

1

Expand order events sales lines

include delete line and change quantity on sales order lines on the order events parameter setup

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0 Comments

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Category: Call Center (8)

STATUS DETAILS
Under Review
Ideas Administrator

Thank you for the product suggestion! The order events area is owned by the Supply Chain product team and is not a Retail feature.  We will pass along this idea.    -Holly Haines, Principal Program Manager

0

Show Case Category Description Instead of Name in Case Creation Screen

On the create Case window, the user can see only the Case Category Name ( limited to 10 characters) in the tree view. The name field is limited to 10 characters and it is very difficult for the users to find out which case to select based on the 10 character code.

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Category: Call Center (8)

STATUS DETAILS
Under Review
0

Return again Price Match items

When you have performed a Price Match on a line to reduce the price of an item after the sale. Currently, if the customer tries to bring the item in to return, the system will not allow you to do this since the price was reduced based on the Price Match functionality. Can you allow for the Price ...

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0 Comments

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Category: Call Center (8)

STATUS DETAILS
Under Review
Ideas Administrator

Thank you for the product suggestion! We will continue to monitor this idea and the votes to determine if it will be given a position in our backlog.  -Holly Haines, Principal Program Manager