Default E-Mail Template
Problem:
We are using email-templates and knowledge article. The user have to insert the email-template and then insert one or more knowledge article. These are a lot of unnecessary clicks.
Idea:
Can you please check if it is possible to implement the feature of ...
Case grids should work on queueitem view
The following feature should also be available for views of the entity queueitem (not only for views of the entity incident):
https://learn.microsoft.com/en-us/dynamics365/customer-service/enable-case-grids
The values in the colums "last interaction and "next sla" are n...
Improve OptionSet wrapper
Two Problems while using OptionSet wrapper:
1.
Its no longer possibe to navigate to the specific mandatory field based on the warning message showing in the upper area of the form.
2.
Its no longer visible where to fill in the value (--...
Enable email validation
The feature "Enable email validation" is in preview since Wave 2 in 2022.
https://learn.microsoft.com/en-us/dynamics365/sales/enable-email-validation
Is it possible to finish the implementation of this feature, so we can use it in Prod.
Ability to disable option set values
I would like to have the ability to disable option set values with a checkbox in the admin interface (not only with js).
If the check box for a particular option set value is active, the option set value is no longer available to the user but is still visible in old records.
Enable email validation
The feature "Enable email validation" is in preview since Wave 2 in 2022.
https://learn.microsoft.com/en-us/dynamics365/sales/enable-email-validation
Is it possible to finish the implementation of this feature, so we can use it in Prod.