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The following feature should also be available for views of the entity queueitem (not only for views of the entity incident):
https://learn.microsoft.com/en-us/dynamics365/customer-service/enable-case-grids
The values in the colums "last interaction and "next sla" are not displayed or unreadable displayed in a view of the entity queueitem.
In "last interaction" no value is displayed.
In "next sla" {FailureTime....} is displayed.
STATUS DETAILS
Needs Votes
Administrator on 12/29/2023 4:22:17 AM
Thank you for your feedback. Currently, this is not in our roadmap; however, we are tracking it, and if we get more feedback and votes, we may consider it in the future.
Regards,
Product Manager, Microsof