Convert OST to PST Using Microsoft OST to PST Converter Tool
In today’s digital world, email communication is pivotal for both personal and professional interactions. Microsoft Outlook, a leading email client, uses OST (Offline Storage Table) files to store mailbox data offline. However, accessing OST files directly can be challenging due to various rea...
Set Regarding of multiple emails in Dynamics 365 App for Outlook
with the old plugin users could set regarding for multiple emails by selecting multiple and clicking on Set Regarding.
Is that even possible with the Dynamics 365 App for Outlook?
The Dynamics button is disabled in the emails view in Outlook and its only enabled when you open an em...
Lock "Attach Previous Emails" to User or Security Role, instead of allowing anyone to pick any attachement in the system.
Right now, anyone can pick any attachment from a previous email and attach it to any email using the new Attachment Control, regardless of security role. It would be nice (and probably anyone worried about security would agree) that having these controls behind security roles would be benefic...
Using dynamic text to display custom entities' values in email templates
Hello Team,
Hope you are good!
There was an article out there on Internet that demonstrates the custom entities value can be displayed using dynamic text in email templates. Here "insightdynamics.wordpress.com/2017/01/27/email-templates-for-custom-entities-in-...
Downloading email thread in PDF or MSG format in MSD 365 Customer Service ( same feature that is available in Outlook).
There should be an option (Flow or a Button) to allow users to download an email thread in PDF or MSG format from MSD ( feature already available in Outlook). This is very critical as in many cases, emails are considered as supporting documents and needs to be attached in another email. There ...
Enable email validation
The feature "Enable email validation" is in preview since Wave 2 in 2022.
https://learn.microsoft.com/en-us/dynamics365/sales/enable-email-validation
Is it possible to finish the implementation of this feature, so we can use it in Prod.
Stop Reply All in an Email from emailing the sender
In Outlook when you 'reply all' the sender does not get the email they sent in their Inbox.
In D365 Customer Service when you use Reply All to an Email in the Timeline of a Case, the sent email will appear 2 times, once as the Sent email, then again as a received email.
...
Limitations when shared mailbox is part of a distribution list requires a fix
There is a known issue on a few limitations when emails are received by a mailbox that is part of a DL, the following functionalities do not work as expected:
1. Case emails will not be created.
2. Corresponding case will not be reactivated.
3. Auto sharing of email will ...
Suppress D365 Mailbox connection email message to mailbox owner
Ability to turn off the confirmation email message (mailbox connection) that's sent to the mailbox owner when the mailbox is enabled in Dynamics 365
MS D365 CRM auto create email recipient's on CC for busy traffic
There are clients who receive a lot of emails from customers who are neither contacts, leads nor accounts in CRM. When responding to the emails, they are forced to manually resolve unknown emails by creating them in CRM which is time consuming and not really friendly with customers. The emails...