Kiran Gattu SR PROJECT MGR

We are unable to use global email templates for activity entities like 'Appointment', 'phone call', 'fax', 'letter' . Even though we are able to successfully create and activate a workflow using the global template it is throwing an error when the process runs.

Steps to see the problem
1. Go to Settings->Templates->Email Templates
2. Create a new Email Template and select 'Global' as Template Type
3. Go to Settings->Processes
4. Create a workflow for any activity entity say 'Appointment' on 'Record create'
5. In the workflow, add 'Send Email' as a step.
6. Select Send email 'Use Template'
7. Click 'Set properties' and select the Global Template created in the step 2.
8. Save and Activate the workflow.
9. Now create a new appointment
10. Verify the workflow process sessions and you will see the below error
Plugin Trace:

[Microsoft.Xrm.Sdk.Workflow: Microsoft.Xrm.Sdk.Workflow.Activities.SendEmailFromTemplate]
[SendEmailStep1]



Error Message:

Unhandled Exception: System.ServiceModel.FaultException`1[[Microsoft.Xrm.Sdk.OrganizationServiceFault, Microsoft.Xrm.Sdk, Version=7.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35]]: can't instantiate templateDetail:

-2147220989

can't instantiate template
2015-03-31T06:30:15.8653984Z

-2147220989

can't instantiate template
2015-03-31T06:30:15.8653984Z

-2147220970

System.ArgumentException: can't instantiate template
2015-03-31T06:30:15.8653984Z





[Microsoft.Xrm.Sdk.Workflow: Microsoft.Xrm.Sdk.Workflow.Activities.SendEmailFromTemplate]
[SendEmailStep1]


at Microsoft.Crm.Extensibility.OrganizationSdkServiceInternal.Execute(OrganizationRequest request, CorrelationToken correlationToken, CallerOriginToken callerOriginToken, WebServiceType serviceType, Boolean checkAdminMode)
at Microsoft.Crm.Extensibility.InprocessServiceProxy.ExecuteCore(OrganizationRequest request)
at Microsoft.Crm.Workflow.Services.SendEmailFromTemplateActivityService.<>c__DisplayClass1.b__0(IOrganizationService sdkService)
at Microsoft.Crm.Workflow.Services.ActivityServiceBase.ExecuteInTransactedContext(ActivityDelegate activityDelegate)
at Microsoft.Crm.Workflow.Services.SendEmailFromTemplateActivityService.SendEmailFromTemplateInternal(Entity emailEntity, Guid regardingId, String regardingType, Guid templateId)
at Microsoft.Crm.Workflow.Services.SendEmailFromTemplateActivityService.ExecuteInternal(ActivityContext executionContext, SendEmailFromTemplate sendEmailFromTemplate)
at Microsoft.Crm.Workflow.Services.SendEmailFromTemplateActivityService.Execute(ActivityContext executionContext, SendEmailFromTemplate sendEmailFromTemplate)
at System.Activities.CodeActivity.InternalExecute(ActivityInstance instance, ActivityExecutor executor, BookmarkManager bookmarkManager)
at System.Activities.Runtime.ActivityExecutor.ExecuteActivityWorkItem.ExecuteBody(ActivityExecutor executor, BookmarkManager bookmarkManager, Location resultLocation)