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Service Notifications for D365
As of January 17th, 2025, service notifications are sent to active members of the Dynamics 365 Administrator and Power Platform Administrator role. Previously, they were sent to users that were assigned the System Administrator role.
After engaging with MS support, we have been told that there are no other ways to receive these notifications. It also requires that the individual be elevated to the appropriate admin role to receive notifications. As we use PIM for all admin roles, this leaves us with no reliable way to receive these notifications.
We need some way to receive messages regarding service interruptions. Email would be sufficient, but locking it behind admin roles is a poor decision.