Sunil Chuttoo Business Analyst

The Payment Reference is a key field that very often used to record information relating to the payment instrument being recorded in D365. For instance, • In the case of Outgoing Payment, the field is used to capture any of the following (a) check number; (b) Wire transfer reference; or (c) ACH reference, depending on the payment instrument that is used when paying a vendor invoice. • In the case of Incoming payment, the field is used to capture any of the following (a) check number; (b) Incoming wire transfer; of (c) incoming ACH reference, depending on the payment instrument used by the customer in paying an invoice. Though the “Payment reference” is a freeform field, it is invaluable in the periodic bank reconciliation activity as the value stored in this field is available in the Bank transaction table. This works well for where both the outgoing and incoming payments are entered through AP and AR Payment Journals. However, in a scenario where customer payments are entered through the “Call Center” module, the payment reference is not transferred to the Bank transaction table. When then payment is entered a field labeled “Check number” is displayed and the freeform value is not carried over to the Bank module. The system inserts the Sales Order number being paid in the “Payment Reference” field and it also takes the same Sales Order Number and inserts it in the “Description” field of the Bank Transaction table module. We are requesting that a change is made in the “Call Centre” module that any payment reference entered by the user is carried over to the Bank Transaction table in order to help in bank reconciliation activities.