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Mobile Application for Service Management and Documentation on Docs
There is nothing on any of the Roadmap anywhere for Service Management. It is in D365E though. There is nothing in the Docs site either. This all needs to be updated and we need a mobile app for Service Management.
Thanks,
Nancy Phillippi
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Mobile Application
Are there plans for a mobile application for service management? -
Outlook Integration
We need Outlook Office 365 integration similar to what is available in Business Central. https://docs.microsoft.com/en-us/dynamics365/business-central/admin-outlook And we need the ability to connect inbound email from customers to the customer record. This could be an activity or a case. Dragging and dropping is an extra step that is not wanted by some customers.