Carolin Bergmayr Orbis Austria GmbH MSc

Currently it is not possible to use OR-Conditions or CONTAINS conditions in for dynamic content in the marketing email. OR-Conditions-Use Case: If you want to display content only to contacts from Germany, Austria, Switzerland you have to add three times the same content, for each an own if-condition. It would be great, if such a use case can be easier implemented (that was an easy case). CONTAINS-Use Case: Currently it is not possible to show dynamic content to multi-option-set values, only if it exactly matches the value and one is ticket. It would be great, therefore when a contains-syntax will be added, cause we do not have access to the custom helper in email source code. https://docs.microsoft.com/en-us/dynamics365/marketing/dynamic-email-content#conditional-statements-and-comparisons In Handlebars.js, there is no built-in "contains" helper, thus we need to create a custom one. https://axiacore.com/blog/check-if-item-array-handlebars-547/ https://stackoverflow.com/questions/15497794/handlebars-if-value-contains-x See the problem described in the forum: https://community.dynamics.com/365/marketing/f/dynamics-365-for-marketing-forum/395868/custom-code-in-marketing-email-for-multi-optionset/1069073#1069073

Currently it is not possible to use the "Test send"-functionality when creating a confirmation email for the DOI-process. According to https://docs.microsoft.com/en-us/dynamics365/marketing/form-double-opt-in#create-a-subscription-confirmation-request-message this is a planned behavior. The workaround is, to create a test subscription center and then test it (with the functionality, that's ok). But when creating the email with the CI of the customer, it would be great if we can use the "Test send"-functionality without the DOI-logic behind, only for the layout of the mailing.

If we have a GDPR request, it would be great to be able to export all interactions from a contact in the customer insights cloud within one click. Currently we have to use the API and build a plugin for it, it would be great to be able to do such a request in the frontend, thanks & kind regards, Carolin

I want to create two custom channels, one (A) which adds a contact to a certain marketing list and one (B) that removes the contact from a marketing list. The first requirement I've already successfully implemented. The problem is now, that I do not find anywhere a unique information in the custom channel activity created through running through the tile is from Custom Channel to add the contact or remove the contact. Both flows I'm using would run on the Entity type "list" (for marketinglist), the contact-ID and the entity ID from the selected marketing list in the lookup-view. But I do not find anywhere a unique value for the custom channel from which it was created (Custom Channel A which should add the contact to the list or custom channel B which removes the contact from the list). Another use case: for certain form submissions, contacts which have no account, a marketing account should be set. But it is not always the same (for US Marketing the US marketing dummy account, for Canada marketing the marketing dummy account. I know that I could achieve it with workflows, but with a custom tile the marketing team would have the flexibility to choose which account to assign, if it's a new contact. But another custom tile for entity type account would check if an account is a prospect or an existing customer and split the journey in two parts after the trigger. If there is no unique value for the custom channel from which the custom channel activity was created, I cannot built the tool as flexible as the marketing team would need it, Forum Link to my question if it is possible: https://community.dynamics.com/365/marketing/f/dynamics-365-for-marketing-forum/436835/custom-channel-acitvities-possibility-to-create-more-than-one-for-certain-entity-type

Currently it is by default possible to enter a script in text-input fields and textarea fields. It should be possible (without coding) to do not allow special characters input in form fields, and only allow it by allowing it explicitly. Probably also a regex would help (like in ClickDimensions): Here for each field a "Validation"-section exists. You can choose from an existing predefined pattern or enter a custom regex and then define the error message. For email fields is the default existing pattern choosen, but you can definie your own regex if you want. Background: we had a penetration test for one of our customers and the result was that it was possible to enter script in the fields. This allows attackers to run scripts through the name variable and can be later used in the personalize content in the email.

For Dynamics had just the collaboration feature been enabled which shows if another user has opened a contact, account, case or opportunity record. It would be great if the collaboration feature is also enabled for marketing tables like marketing email and email (if it would be easy, also for the other marketing entities, but most important for the marketing emails). Similar idea where I cannot vote: https://experience.dynamics.com/ideas/idea/?ideaid=bb4af780-2491-e911-80e7-0003ff68897c Link to article: https://powerapps.microsoft.com/en-us/blog/easy-power-apps-collaboration-with-multiplayer-apps/ https://www.c-sharpcorner.com/article/how-to-enable-collaboration-feature-in-dynamics-365-crm-online/