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Routing of E-mails based on keywords
Scenario: Insurance company gets loads of E-mails via E-mail-router into CRM. Based on keywords the e-mails are routed to specific queues. Eg "complaint" to queue "high prio", or "pension" to queue "Life".
Keywords must be maintainable by business owners (separate table, not workflows).
simple: based on first keyword found
complex: combinations, NOT used, prio's, Near, synonymous
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