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Increase BPF limitation from 30
Currently there is a limitation on number of BPF's per process, Each process can contain no more than 30 stages. Please increase the limitation as this is needed to support our business -
Not have ALL Milestones to get recalculated when a different SLA template gets applied (especially when a SLA KPI item got succeeded earlier).
Below is the current behavior
- Create a Case without an entitlement. Default SLA is applied and respective SLA KPI Instances are created.
- When a Severity on the Case changes (SLA template remains same), then only the milestones/SLA KPI Instances with status "In Progress" will be recalculated. Severity is one of the conditions defined in the SLA template.
- Now, apply an entitlement to the Case. SLA template from this entitlement gets applied. Whenever a SLA template is updated on a case, all the milestones (SLA KPI instances) will be recalculated based on the new SLA template irrespective of any status (succeeded, expired or in progress).
Need a way for system not cancel all the previous SLA KPI Instances on the case (especially the ones that were succeeded)
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Additional verbiage for the email sent from KB articles related case
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