Public Profile

Paul Fearn Mr

Paul Fearn

Joined: 7/9/2018

  • Ability to copy email templates in CRM for Quick Campaigns

    Mon, 24 Sep 2018 06:27:43 GMT – Dynamics 365 Customer Service – Needs Votes 

    When using Curstomer Service I would like to be able to copy email templates from the Global email template view such that I can very easily create copies of a master email template I have created to use for customer correspondence.

  • Support more than 50KB of text in Quick Campaigns email body without templates

    Wed, 26 Sep 2018 11:14:35 GMT – Dynamics 365 Sales – Needs Votes 

    Currently in CRM v9 you cannot send a Quick Campaign with an email body larger than 50KB. When you do this it does not come back with any error, it simply ignores your request. You can use email templates with text larger than 50KB in the email body but you cannot without email templates. My idea is to support more than 50KB in the email body for Quick Campaigns when not using email templates. This is a product design limitation that does not appear to be documented. REF: MS ticket 118092219066630