Suggested by Kiril Radoslavov – Needs Votes
Recently we found and confirm a limitation with Dynamics App for Outlook when searching for a record by name.
If we have 30 Accounts called "Microsoft" (each one of them is in a different city around the world and has different address), then track new email from OWA or Outlook using Dynamics App for Outlook, "set regarding" for the email and then search for "Microsoft", from the list of available results I will receive the TOP 10 results only.
As we already mentioned, we have 30 Accounts with the same name, but only 10 will appear in the search results in the App for Outlook when set regarding.
The above can be reproduces on both On-premise CRM 8.2.2.339 and Online 8.2.2.339 and 449 versions.
Since this is not happening on version 9.0.2.xxx for CRM online this seems to be a critical limitation for big companies using Dynamics CRM.
My opinion on this is that if i need an account called "Microsoft" and same is in "France" which is not in the top 10 results, there is no way for me to specify in the search that I need that record.
That�s why there is a need of changing the search behavior to either show up all results associated with the search criteria or to have additional option "show more records" when more than 10 results are available based on the criteria�s.